Amazon will have a record of that after a few days. In that event, the box may be with other unclaimed Amazon packages and returned to the shipping location. In other cases, there may have been a problem with the box or label, or another reason the package couldn’t be delivered. In that case, the carrier should be able to retrieve the package and redeliver it to the correct location. It’s possible the driver was off by a street or misread the label and delivered the package to a home on a street with a similar name. The carrier should be able to track the location of the delivery vehicle at the time the package was delivered. The customer will need the tracking number associated with their package, which should also be in the delivery confirmation, but if it is not, they can check the shipping confirmation email or the order status in their Amazon account. Amazon provides contact information on its Customer Service page. If the resident doesn’t see it, or the photo does not look like their home, they’ll need to call the delivery carrier, whose contact information should be identified in the delivery confirmation. Are they sure it’s actually their step? If not, they can check around on similar-looking porches, but from a distance-they don’t want to be mistaken for a porch pirate or intruder themselves. If the delivery alert came with a picture of the package on a step, the resident can scrutinize it carefully. If the resident can’t pick it up right away or isn’t able to ask a neighbor to do so, this will help them pinpoint exactly when the delivery occurred. Customers can find out how to track Amazon packages on the Amazon Customer Service page. Amazon will allow customers to track some packages through each stop of the delivery truck, so they can see exactly where their package is and when it will be delivered. Ideally, shoppers will want to sign up for notifications to track Amazon packages (or packages from other online sellers) as they make their way to their destination so they know when to expect them. Contact the delivery carrier to inquire about the package’s location. With a comprehensive whole-house solution, you can be prepared for the unexpected. Need a home security system? SimpliSafe can help. Sometimes it’s faster to do this and have a neighbor reply, “Yes, this is my step! Swing by and pick it up!” than it is to go through the official route. If the resident is a member of a local social media neighborhood group, they may consider posting the delivery confirmation photo, if there was one, asking if anyone nearby has received a package, or if they recognize the doorstep in the photo. While not ideal, it happens from time to time due to human error. The package also may have been delivered to the wrong home. A thief or a helpful neighbor securing the package may be visible on the doorbell camera from next door or across the street. Residents can also ask their neighbors if they have security cameras or doorbell cameras that may have recorded the package being delivered and being removed (as well as the resident’s own security cameras, if they have one). If that neighbor didn’t pick it up, they may have noticed another neighbor bringing it in-or they may be able to report seeing someone else taking the package. If not, knocking on the doors of friendly neighbors to ask if they brought in a package is a good first step. Some residents may have already made an arrangement with a specific neighbor to keep an eye on each other’s package deliveries as a way to prevent package theft. It’s possible that a well-meaning neighbor saw the package, feared it would be stolen, and brought it inside their own home with the intention of returning it when the resident arrived home. Check with your neighbors to see if they held on to the package for you, or if they saw someone else pick it up.īefore panicking, it’s a good idea to check with the people who live nearby. Vivint’s professionally installed systems don’t just alert you to threats-they help both prevent and deter them. Protect your home, family, and property with a top-notch security system. You can prevent package theft on your property.
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